Privacy policy
1. Information We Collect
When you visit our website or place an order, we may collect certain information, including:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Payment information
- Phone number (if voluntarily provided)
- Purchase history
Technical & Usage Information
- IP address
- Browser type
- Device information
- Cookies and tracking technologies
- Pages viewed and interactions on the website
- Referral sources and browsing behavior
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing communications (only when permitted)
3. International Fulfillment Partners
To operate efficiently and provide competitive pricing, we collaborate with carefully selected international suppliers, logistics providers, and fulfillment partners across Asia.
Certain customer information necessary for order processing and delivery may be shared with these operational partners strictly for fulfillment purposes.
All partners are expected to handle customer information responsibly and securely.
4. Payment Security
All payments are processed securely through trusted third-party payment providers.
We do not store full credit card details or sensitive payment information on our servers.
Payment providers may collect and process your information according to their own privacy policies and security standards.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve browsing experience
- Analyze website traffic
- Personalize content and advertisements
- Measure marketing performance
- Remember customer preferences
You may disable cookies through your browser settings, although some website features may not function properly.
6. Marketing & Advertising
We may use third-party advertising platforms such as:
- Meta (Facebook & Instagram)
- TikTok
These platforms may use cookies, pixels, and tracking technologies to provide personalized advertisements and measure campaign performance.
You can manage advertising preferences directly through the respective platforms.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and accounting obligations
- Prevent fraud and abuse
When no longer required, information is securely deleted or anonymized.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Object to certain data processing activities
- Withdraw consent for marketing communications
To exercise your rights, please contact us using the information below.
9. GDPR & International Users
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we process your information according to applicable privacy regulations.
We take reasonable measures to ensure that international data transfers are handled securely and lawfully.
10. Third-Party Services
Our website may contain links or integrations with third-party services and platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites or services.
We encourage users to review their respective privacy policies.
11. Children’s Privacy
Our website is not intended for individuals under the age required by local laws to make purchases online.
We do not knowingly collect personal information from children.
12. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page.
13. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Support Email: support@celimaxbeauty.com
Business Hours:
Monday – Friday
9AM – 6PM (EST)
We usually respond within 24 business hours.